Some passengers voiced their displeasure, and Armstrong said she was told by a flight attendant to stop recording the incident and to be quiet. "The man calms the child, gets her popcorn, sets her up".
After pushback Wednesday evening, Flight 1683 to Atlanta returned to the gate at Chicago Midway to allow a Southwest Customer Service Supervisor to board the aircraft.
In the video, two flight attendants can be seen talking to a man, believed to be the child's father, and a woman. The family was booked on the next flight.
"But she's sitting", the increasingly frustrated dad replies.
Armstrong said that she hopes Southwest apologizes for what she did. 'She's been sitting for the last five minutes'. We're back at the gate. You're all in my face.
The video shows a flight attendant stating: "We all need to understand the operation, unfortunately".
"She's a child. She was scared". This is not helpful guys. "The decision has been made", Michelle retorts. I also understand that at a busy airport you're potentially holding up other planes if you get out of sequence and delay the flight until someone is seated (though returning to the gate also delays a flight). She told Law&Crime that she sent the video to the airline, but they hadn't responded.
She then turns her camera back to the family, where the male flight attendant is telling the father, 'We're just trying to keep this as simple as possible, you can not fly on this flight'.
Soon enough, though, the father and child were removed from the plane despite the situation appearing to be resolved.
"I'm glad you screwed up everyone's day", he tells Michelle before exiting the plane.
"How rude", Armstrong told WGN in an interview.
But the plane ultimately turned back around and security personnel escorted the family off, according to Armstrong.
"He asked the lady for a minute to calm her down", she wrote.
"The baby was already calm by now and sitting in her own seat".
Passengers and social media users alike are expressing outrage after a family was escorted off a plane in a heated encounter captured on video that has since gone viral.
Southwest Airlines says they regret the inconvenience to everyone. I did not think this would blow up. However, I talked early this morning with the woman who filmed it, Alexis Armstrong, who is a mother herself, and is also a college junior at the University of St. Francis in IL. The woman who recorded the incident on her phone told Inc., "I am not sure why I even began to film, I just knew from the woman's attitude and security approaching it wasn't going to end well".
"Our initial reports indicate a conversation escalated on board between the crew and a customer travelling with a small child".