Apple Launches iPhone X Replacement Program for Unresponsive Displays

Getty  Carl Court

Getty Carl Court

Regarding the iPhone X - which was discontinued in September - Apple states that it has uncovered that some screens "experience touch issues due to a component that might fail on the display module". In a notice about the faulty part, posted to the company's website Friday, Apple also said the screen may even respond when you're not touching it too.

A working iPhone X display.

There has been an ongoing touch issue with some of the iPhone X units as well as MacBook Pro 13 data loss problems and the company is now acknowledging them by launching a replacement program for both.

The replacement program is only for the iPhone X and doesn't include the new iPhone XS, XS Max, and XR.

Apple also said a "limited number" of 13-inch MacBook Pros have "an issue that may result in data loss and failure of the drive".




When the iPhone X was released a year ago, it ushered in a new look and feel for Apple's handsets.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund. The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said in a note to customers.

In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models.

Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund. They'll need their device's serial number, which can be entered to see whether free servicing is an option.

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