Of all the things Fallout 76 has got wrong, a switcheroo on a collector's edition bag has proved to be one of the most contentious.
Over the last week, Bethesda has been mired in uproar over a bag.
The Bethesda forums have recently seen a slew of reports of players having access to user information through the Fallout 76 support tickets system.
Bethesda announced the news without much notice, while providing a schedule for how long the game will be affected. Not only does this snafu shake our faith in Bethesda's ability to keep private information private, but anyone who filed a support ticket and then had half a mind for identity theft could easily have copied the information and filed it away for later use.
I went on the support website today to update a ticket of mine, and surprisingly (or not.) I ended up being able to see all sorts of tickets, with people putting their personal information in them, like receipt screenshots, names, addresses, and so on. "I can see the problems you are having with the game, yes I'm having them too". They would also be dispatching them free of charge to the unhappy customers.
If you submitted a support ticket last night, there's a chance you'd be given full access to other people's tickets. To do so, customers just needed to submit a ticket by January 31st, 2019, and "we'll arrange to send you a replacement as soon as the bags are ready", Bethesda tweeted.
The company says it will notify any customers whose messages and photos may have been inadvertently shared.